October 24, 2021

INFO 10

THE TRUTH IN BLACK AND WHITE

All LHC Medical Staff to undergo customer service training

by Naomi Marshall

In the coming months, all medical professionals at the Linden Hospital Complex (LHC) will undergo customer service ethics training to furnish them with the necessary knowledge that will enable them to treat patients with professionalism and respect. 

This was disclosed by the newly appointed Chief Executive Officer (CEO) of  LHC, Rudolph Small, who noted that upon his appointment, he discovered that even though LHC performs great work in Region 10, some residents may not have the best view of the staff’s healthcare ethics because of their experience with some staff members. 

In an attempt to change this perception, the initiative called CPR which stands for ‘Courtesy, Professionalism and Respect,’ will commence in the near future.

LHC CEO Rudolph Small

According to Small, ‘Courtesy, Professionalism and Respect’ are ethics medical professionals must have when dealing with patients. 

Small said, “we will be training all of our staff members so that during their interaction with our patients, they should be courteous at all times, they should always act in a professional manner as well as being respectful to the wishes of our patients.”

“I think for starters this is something that can go a long way in bridging the perception gap between the work we do here at the LHC and the perception out there by our Region 10 residents,” he further noted.

Additionally, another initiative to come, is the provision of home health care services to homebound patients and senior citizens who may not be able to visit the hospital regularly. 

“We are in the process of working out the details where a team will go and visit those patients who may be registered in our clinics but for some reason they are unable to come and access those services because we do not want them to deteriorate,” Small explained.

The CEO noted that LHC’s aim is to provide quality and timely healthcare to all of Region 10’s people so that they can enjoy a good quality of life.